Return & Refund Policy

Last Updated: September 14, 2026

At Smoothly, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the policy below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the product must be in its original condition, with all included accessories and components. Items that have been damaged through misuse, improper handling, or unauthorized modification may not be eligible for a refund.

How to Request a Return

To request a return, please contact us at:

smoothlyshop@gmail.com

Please include your:

• Full name
• Order number
• Reason for the return
• Photos or videos if the product is damaged or defective

Our customer support team will review your request and provide return instructions if your return is approved.

Please do not send products back without contacting us first.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at smoothlyshop@gmail.com.

Please provide your order number and clear photos or videos showing the issue. After reviewing the claim, we may offer a replacement or refund, as appropriate.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

Return Shipping

Unless the product is defective, damaged upon arrival, incorrect, or otherwise required by applicable law, customers may be responsible for return shipping costs.

Return instructions and the applicable return address will be provided by our customer support team after your return request has been approved.

Non-Returnable Items

We may be unable to accept returns for:

• Items damaged through misuse or improper handling
• Products that have been materially altered or modified
• Items returned without authorization
• Items returned after the 30-day return period, except where required by law

Order Cancellations

If you need to cancel an order, contact us as soon as possible at smoothlyshop@gmail.com.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

Contact Us

If you have questions about a return or refund, please contact:

Smoothly
Email: smoothlyshop@gmail.com
Address: 37-12 Prince St., Ste 8C
Flushing, NY 11354
United States